Changed your mind?
You can cancel and return an order within 7 days after it arrives. Items must be unused and in their original packaging. You pay the cost of sending it back. We refund what you paid, including the original delivery fee, within 30 days of your cancellation.
Something faulty?
If an item is defective, contact us within 6 months of delivery. You choose a repair, a replacement or a refund, and we cover the courier cost.
How to return an item
- Send us your order number and the reason for the return at or on WhatsApp +.
- We reply within 2 working days with the return address, or a courier collection for faulty goods.
- Once we receive and check the item, we refund you to your original payment method. You will get an email when the refund is made.
Items made or personalised to your order, and items that cannot be returned for hygiene reasons once opened, can only be returned if faulty. Full details are in our Terms of Sale.