Last updated: 30 October 2026. This policy explains how , trading as Gundwa Store (“we”), handles your personal information under the Protection of Personal Information Act (POPIA).
Who is responsible
is the responsible party. Our Information Officer is , reachable at or .
What we collect
- Your name, email address, phone number and delivery address
- What you ordered, how much you paid and your delivery choice
- Your account login if you create one
- Technical data such as your IP address and essential cookies that keep your cart working
We do not receive or store card details. Payfast processes payments.
Why we use it
To process and deliver your order, handle returns and complaints, keep accounting records, and prevent fraud. We send marketing only if you have agreed to receive it, and every message lets you opt out.
Who we share it with
- Payfast, to process your payment
- Bob Go and the courier delivering your parcel (for example The Courier Guy), to deliver it and send you tracking updates
- Our hosting provider, xneelo, which stores the website and its data in South Africa
- Our email provider, FridgeHost, which carries order emails
- Authorities, where the law requires it
We do not sell your personal information.
How long we keep it
Order and payment records are kept for 5 years for tax purposes. Other information is deleted when it is no longer needed or when you ask, unless the law requires us to keep it.
Your rights
You may ask what information we hold about you, and ask us to correct or delete it. You may also object to direct marketing at any time. Email . If you are unhappy with how we handle your information, you may complain to the Information Regulator (inforeg.org.za).
Security
The site uses HTTPS encryption. Access to order data is limited to people who need it, and we keep our software up to date.